Privacy Policy

PRIVACY POLICY

Through this website, we collect personal data necessary for the management and maintenance of some of our services.

We inform you that the owner of the website (data controller) complies with Organic Law 3/2018 of December 5 on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter referred to as LOPDGDD), Regulation EU 2016/679 on Data Protection (hereinafter referred to as GDPR), as well as any other current and applicable regulations ensuring the proper use and processing of the personal data of our users.

In accordance with Article 13 of the GDPR and Article 11 of the LOPDGDD, this privacy policy applies to the processing of personal data carried out by PRODUCTES QUIMICS NATURALS SL (hereinafter referred to as PROQUINAT) as the data controller in relation to the data provided by users and/or customers (natural persons) as a result of a request for information and/or subscription to services and/or products offered and marketed through this website or collected in any section of this site.


Identity of the Data Controller

  • Data Controller: PRODUCTES QUIMICS NATURALS SL
  • Trade Name: PROQUINAT
  • NIF: B60896743
  • Address: C/LLEIDA1 (POL. IND. DE LA RIERA DE RIUDEMEIA)
  • Email: INFO@PROQUINAT.COM


PROCESSING OF YOUR PERSONAL DATA

Your personal data will be used for the management and control of the commercial relationship established between the user and the data controller, specifically to:

  • Manage access to the site and the proper use of services and/or products by users.
  • Communicate with users and respond to incidents, requests, comments, and questions submitted through the contact forms on our website (including emails and/or phone calls).
  • Provide, update, maintain, and protect the services and/or products offered.
  • Offer new services and/or products, special offers, or updates.
  • Manage recruitment processes for workers and/or collaborators if applicable.

Communications: You may receive emails, messages, and other types of communications regarding the services and/or products you have subscribed to, as well as technical issues that may affect this website. These communications are considered part of the subscribed or requested services and/or products.

Commercial Communications (Marketing): We may use your personal data to contact you both electronically and non-electronically to conduct surveys, gather your opinion on the provided service, and occasionally inform you of changes, significant developments in services and/or products, offers, and/or promotions of our services and/or products or those of companies we collaborate with. In any case, we will request the user’s express authorization before sending commercial offers. This consent can be revoked at any time using the means and forms provided for this purpose.

We will not process your personal data for purposes other than those described above unless required by law or there is a judicial and/or administrative requirement involving data processing for purposes different from those stated.


DATA RETENTION

The provided personal data will be retained and processed as long as the contractual relationship with the user is maintained, without prejudice to your ability to exercise your data protection rights. Data may also be retained for the necessary time in accordance with legal obligations applicable to the data controller.

The personal data of individuals interested in receiving commercial information and newsletters will be retained for the entire duration of the subscription.


LEGAL BASIS FOR PROCESSING

PROQUINAT processes your personal data in accordance with the following legal bases: consent of the data subject (1), performance of a contract or pre-contractual measures (2), and legitimate interest (3).

The consent of the data subject for the purposes described above will be requested:

  • Before processing your data.
  • During the registration/contract process as a client.
  • When sending commercial communications by PROQUINAT.

Information requests you send us require you to voluntarily provide the necessary data to respond to these requests. However, you are free to refuse to provide us with this data or to subsequently revoke the previously granted consent for the processing of your data. In these cases, the refusal to provide personal data will make it impossible to respond to user requests, and revoking the previously given consent will not affect the processing based on the consent of the data subject conducted before its revocation.

PROQUINAT’s data processing is necessary for the performance of a contract to which the data subject is a party or for the application at their request of pre-contractual measures. This legal basis will apply if the user purchases products or subscribes to services through our website.

PROQUINAT’s legitimate interest in retaining its clients and/or users and better meeting their previously expressed expectations or interests, for example: improving the products and/or services offered, managing requests, inquiries, or complaints, offering products similar to those subscribed, informing about current promotions and discounts, among others. All of the above will be without prejudice to PROQUINAT’s compliance with other obligations regarding the sending of commercial communications by electronic means governed by Law 34/2002 of July 11 on Information Society Services and Electronic Commerce.

PROQUINAT understands that by providing us with your personal data, you guarantee and assume the truthfulness, timeliness, and accuracy of these data and expressly consent to their processing for the purposes described above.


RECIPIENTS OF DISCLOSURES OR INTERNATIONAL TRANSFERS

In general, PROQUINAT will not disclose your personal data to third parties unless legally required or expressly authorized by you by using our services and/or products.

PROQUINAT will not make international transfers of personal data collected through this website except in the following cases:

  • The international transfer of data is necessary for the performance of a contract or pre-contractual measures to which the data subject is a party.
  • The international transfer of data is required by current legislation.
  • The international transfer of data occurs with the express consent of the data subject.
  • The international transfer of data occurs because the website is hosted on servers located outside the European Economic Area.

In any case, in cases where international transfers of data may occur, PROQUINAT will ensure that the data-importing country guarantees an adequate level of protection in accordance with current legislation.


RIGHTS OF DATA SUBJECTS

Data protection legislation allows you to exercise your rights of access, rectification, objection, erasure (“right to be forgotten”), restriction of processing, data portability, and not to be subject to automated individual decisions. Below, we explain what these rights consist of:

  • Right of access: Allows the data subject to know and obtain information about their personal data subjected to processing.
  • Right of rectification: Allows the correction of errors, modification of inaccurate or incomplete data, and ensuring the accuracy of personal data.
  • Right of erasure: Allows the request for the deletion of personal data when they are no longer necessary for the execution or provision of the service.
  • Right of objection: Allows the data subject to object to the processing of their personal data or to request the cessation of processing, except for legitimate reasons or for the exercise or defense of potential claims, in which case we will retain them for the corresponding duration.
  • Right of objection to the sending of advertising: Data subjects can object to the sending of commercial communications. In this case, they can revoke their consent to receive such notifications at any time.
  • Right to restriction of processing: In certain circumstances, data subjects can request the restriction of the processing of their data, in which case they will only be retained for the exercise or defense of claims.
  • Data portability: Data subjects can request to receive the data they have provided to us or, if technically possible, to send them to another data controller of their choice in a structured, commonly used, and machine-readable format.
  • Right not to be subject to automated individual decisions (including profiling): Data subjects have the right not to be subject to a decision based solely on automated processing that produces legal effects or significantly affects them.

Possibility of withdrawing consent: The data subject has the right to withdraw the consent given at any time when it constitutes the legal basis for processing personal data without affecting the lawfulness of the processing based on the consent given at the time of providing their data.

If you wish to exercise any of the mentioned rights, please contact us via the contact details provided in the “Identification of the Data Controller” section, providing the following information: full name, ID number, postal and/or electronic contact address, specifying the type of right and its conditions. We may request additional information to verify your identity.

Possibility to file a complaint with the Supervisory Authority: PROQUINAT also informs you of your right to file a complaint with the Spanish Data Protection Agency (www.agpd.es) if you believe that the processing carried out does not comply with current legislation.


ADDITIONAL INFORMATION

  • Minors: PROQUINAT recommends the use of this website to individuals over 18 years of age. If minors under 14 years old access the site, the consent of parents, guardians, or legal representatives of the minor will be required for processing their personal data. Parents, guardians, or legal representatives of the minor will be solely responsible for the content that the minor may access by visiting our website.
  • Social Networks: PROQUINAT may have profiles on different social networks. It is also possible that the user can access private areas that may exist on this website through their social network accounts rather than using a username and password. In this case, users who provide their personal data are informed that the responsibility for data processing lies with the social network unless otherwise specifically indicated in a particular processing.
  • Data Retention: PROQUINAT informs that, in accordance with the provisions of Law 25/2007 of October 18 on the retention of data relating to electronic communications and public communications networks, certain traffic data generated during communications development must be retained to be transferred to legitimate authorities when the legal circumstances provided by this law are met.
  • Logged Data: Our servers automatically collect information when the user uses the website’s services. This log data may include the IP address, device identifier from which our website is accessed, the operating system used, and the device’s configuration, among others.
  • Security Measures: We inform the user that the website owner (data controller) has implemented the necessary technical and organizational security measures to guarantee the security of personal data, prevent their alteration, loss, and unauthorized processing and/or access, taking into account the state of technology, the nature of the stored data, and the risks they are exposed to, whether from human action or the physical or natural environment. Additionally, additional measures have been implemented to strengthen the confidentiality and integrity of the personal information held by PROQUINAT by continuously supervising, controlling, and evaluating processes to ensure the confidentiality of data.
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